Terms & Conditions
Reservation Terms & Conditions
INTRODUCTION AND GENERAL PROVISIONS
Your reservation and the accommodation agreement made with a hotel within the Hotel Huntington Brand (whether made by you directly with Hotel Huntington or via a third party such as a travel agent) will be subject to these Reservation Terms and Conditions and the Reservation Privacy Policy set out below.
When you make your reservation, whether online or by telephone, you will be deemed to have read, understood and accepted these Reservation Terms and Conditions and the Reservation Privacy Policy.
If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and Hotel Huntington has no liability for any acts or omissions of such party including their observance of your data protection rights.
When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using the Hotel Huntington website (which shall mean www.huntingtonhotel.group or any related Hotel Huntington web pages accessible from it) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with the Hotel Huntington hotel. The link to the terms and conditions for using the Hotel Huntington website is www.huntingtonhotel.group/terms-conditions
Hotel Huntington does not own or manage any of the hotels which are current members of the Hotel Huntington brand (“Hotel Huntington hotels”).
Hotel Huntington provides an online reservations facility on the Hotel Huntington website and a telephone facility for making reservations at Hotel Huntington hotels (together called “the Reservations Facility”) as an independent service provider and acts solely as an intermediary between you and the Hotel Huntington hotels. Accordingly, your reservation and the accommodation agreement is made directly with the Hotel Huntington hotel of your choice and your use of the Reservations Facility will not result in any contractual relationship between you and Hotel Huntington.
All information regarding rooms, facilities, products and services offered at the Hotel Huntington hotels contained on the Hotel Huntington website or otherwise available through the Reservations Facility has been provided to Hotel Huntington by an Hotel Huntington hotel. Hotel Huntington does not make any representation or warranty, express or implied, of any kind with respect thereto. Such information may be inaccurate as a result of renovation or repair at the Hotel Huntington hotel. The Hotel Huntington website may also contain typographical errors or omissions.
As there will be no contractual agreement between you and Hotel Huntington, and as Hotel Huntington does not control or verify the information that Hotel Huntington hotels submit to or through the Reservations Facility, Hotel Huntington shall not be liable to you for:
(i) the accuracy or completeness of any Hotel Huntington hotel information provided to or through the Reservations Facility including, without limitation, the availability or price of rooms, facilities, products or services, or for any other errors or omissions of Hotel Huntington hotels; or
(ii) any failure or delay beyond its control in the transmission of any data submitted to or through the Reservations Facility including, but not limited to, the details of your reservation or changes to or cancellation of your reservation, in each case to the fullest extent permitted under applicable laws.
This Privacy Policy is issued by Hotel Huntington (the “Hotel”), which includes its parents, subsidiaries, and affiliates, and covers information collected and used by the Hotel in the course of its business. Your information may be collected and used by the Hotel through your use of this Site. We have prepared this Privacy Policy to explain more about how we collect and manage your information.
1200 Huntington Dr. Duarte, CA 91010
Reservations Procedure and Policies
1. Online reservations
The Hotel Huntington website and telephone facility enables you to check the accommodation offerings and availability of Hotel Huntington hotels (and related products and services), as indicated to Hotel Huntington by each Hotel Huntington hotel, and then submit an online or telephone reservation request via Hotel Huntington to the Hotel Huntington hotel of your choice. On completion of the reservation process, the Reservations Facility will transmit an online or email confirmation of your reservation. A reservation is only valid when a reservation number has been issued. Relevant details relating to products and services must be confirmed by you directly with the Hotel Huntington hotel including, for example, airport pick up and drop off times.
2. Hotel Prices
The prices indicated on the Hotel Huntington website and telephone facility for the Hotel Huntington hotel rooms, products and services are subject to availability. Breakfast is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy.
3. Payment
It will be necessary for you to provide credit card details to secure a room, product or service reservation. The credit card may then be used by the Hotel Huntington hotel for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation.
4. Cancellations and Amendments
You should make any cancellations or amendments to your reservation using the same Hotel Huntington channel through which you booked, either online or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective Hotel Huntington hotel’s policy as advised at the time of booking.
5. Rate/Reservation Validity
Reservation confirmations are provided to you solely for your convenience. Hotel Huntington and Hotel Huntington hotels retain official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, Hotel Huntington’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.
6. Early Departure
Some Hotel Huntington hotels and resorts have an early departure penalty fee and some room, product and service rates may also require a minimum stay. You may change your check out date without a penalty only if your rate and the Hotel Huntington hotel’s policy permits.
7. Currency
Reservations will be charged in the hotel’s local currency as shown on the Hotel Huntington website or given over the telephone at the time of booking. The price shown is based on today’s exchange rate. Any currency conversion is for guidance only. A foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the hotel’s local currency.
A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.
8. Rate Requirements
As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. Hotel Huntington hotels are not obligated to honour this rate if you do not qualify or do not have proof of qualification.
9. Pre-paid Reservations
Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.
10. Guarantee Rules
For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the Hotel Huntington hotel check-out time on the day following the day of arrival. The Hotel Huntington hotel may authorise the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation.
11. Overbooking
In the event that a guest cannot be accommodated due to the Hotel Huntington hotel overbooking or an unforeseen circumstance, the Hotel Huntington hotel will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the Hotel Huntington hotel is unable to accommodate such guests, and will pay for transportation to that property.
12. Special Requests
Hotel Huntington hotels will strive to honour any request for specific room types or bed types and some Hotel Huntington hotels will confirm such arrangements at the time you make your reservation. Until specific confirmation is issued then your request cannot be guaranteed and neither Hotel Huntington nor the Hotel Huntington hotel can guarantee that your request will be honoured.
13. Pets
If you plan to travel with your pet, we recommend that you confirm directly with Hotel Huntington or the Hotel Huntington hotel that the Hotel Huntington hotel does accept pets. Hotel Huntington accepts no responsibility for the pet policy at any individual Hotel Huntington hotel. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.
14. External services
The Hotel Huntington website and telephone facility or the Hotel Huntington hotel at which you stay may advertise the opportunity to purchase products or services from independent third party suppliers (“independent suppliers”) including, by way of illustration only and without limitation, excursions, yacht charters and ski passes (“external services”). The following provisions apply to all external services:
(i) All information on the Hotel Huntington website or otherwise communicated by Hotel Huntington regarding external services has been provided to Hotel Huntington and your Hotel Huntington hotel by the independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by Hotel Huntington or your Hotel Huntington hotel and is for general guidance only. Neither Hotel Huntington or your Hotel Huntington hotel makes any representation or warranty, express or implied, as to the nature, quality, cost or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking.
(ii) Hotel Huntington and Hotel Huntington hotels act solely as intermediaries introducing independent suppliers. Your contract for any external services will be made direct with the relevant independent supplier and neither Hotel Huntington or your Hotel Huntington hotel has any other involvement in or control over the provision of external services. Consequently, neither Hotel Huntington or your Hotel Huntington hotel will have any liability to you for the warranties, representations, acts, errors, omissions, breaches or negligence of any independent supplier or for any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service, to the fullest extent permitted under applicable laws.
It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks.
15. Guest’s obligations
You agree to the terms and conditions of purchase imposed by Hotel Huntington and each Hotel Huntington hotel. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.
You understand that any violation of an Hotel Huntington hotel’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and an Hotel Huntington hotel debiting your account for any costs it incurs as a result of such violation.
16. Privacy and data protection
Our Reservation Privacy Policy (set out below) will apply to your reservation and forms part of these Reservation Terms and Conditions.
17. Intellectual Property Rights
Hotel Huntington has trademark protection. Any copyright and other intellectual property in the content and materials on the Hotel Huntington website remains with Hotel Huntington or the relevant Hotel Huntington hotel. Downloading, copying or otherwise using any material on the Hotel Huntington website is permitted only for private use and limited to the sole purpose of making an Hotel Huntington hotel reservation.
18. Force Majeure
Neither Hotel Huntington nor any Hotel Huntington hotel will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of Hotel Huntington or any Hotel Huntington hotel. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.
19. Limitations
Neither Hotel Huntington nor any Hotel Huntington hotel nor other providers of products or services related to the Reservations Facility are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, neither Hotel Huntington nor any Hotel Huntington hotel nor any other providers of products or services related to the Reservations Facility are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws .
Hotel Huntington and any Hotel Huntington hotel may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
20. Governing Law
These Reservation Terms and Conditions are governed by the laws of the United States and the courts of USA shall have exclusive jurisdiction in relation to any dispute in relation thereto.
21. Contact Details
Hotel Huntington, 1200 Huntington Dr, Duarte, CA 91010
Any queries arising from these Reservations Terms and Conditions should be sent by email to: support@huntingtonhotel.group.